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Research Report

Telecom Corporation New Zealand - Company Overview

Synopsis Telecom Corporation of New Zealand is New Zealand's largest telecommunications company and the incumbent operator. The company provides a full range of Internet, broadband data, voice, mobile and fixed-line calling services for customers in New Zealand, and to Australian customers through its Australian subsidiaries AAPT and PowerTel. The firm is currently passing through a transformational period in response to changing industry regulations and the announcement in 2009 of public funding for a national Ultra-Fast Broadband Network. In this report we provide an overview of Telecom's strategic approach, products and services, business structure, network and subsidiaries. The company went through a major overhaul of its operating structure after undergoing the process of operational separation in 2008. Since then the business unit responsible for operating the Telecom NZ network, Chorus, has made significant progress towards improving the firm's services to the benefit of both end users and other industry firms. We provide analysis on the investment in the XT mobile network that took place at a time when Telecom's margins were already under pressure. We also briefly describe some of the technical problems that network in suffered from late 2009 through to early 2010.

Last Update: 19 Apr 2010 Number of Pages: 22

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Table of Contents

1. Synopsis
2. Company information
2.1 Moving into 2010 
2.2 Telecom problems a warning for New Zealand, company analysis - April 2010
2.3 Company analysis - February 2010
2.4 Company analysis late 2009
2.4.1 Left out in the cold - analysis
2.4.2 Cabinetisation
2.4.3 What direction to jump in?
2.4.4 Chorus well-positioned for the national network
2.4.5 Telecom's precarious situation
2.4.6 Transition period
2.4.7 Structural separation
2.4.8 Or is there another alternative?
3. Market developments and strategy overview
3.1 Five year strategic plan
4. Company divisions
4.1 Telecom Retail
4.2 Telecom Wholesale
4.3 Chorus
4.3.1 Analysis in early 2009
4.4 International
4.5 Technology & Shared Services (T&SS)
4.6 AAPT-PowerTel
4.7 Gen-i
4.7.1 Agreements with CBA and ANZ
4.7.2 Analysis of Gen-i
5. Telecom's network
5.1 Network overview and statistics
5.2 Public Switched Telephone Network (PSTN)
5.3 Next Generation Network (NGN)
5.3.1 Transformation contract to assist Telecom Retail
5.4 Data/ISDN network
5.5 Broadband and IP networks
5.6 Mobile network
5.6.1 Overview
5.6.2 New XT service
5.6.3 XT network outages leads to additional hardware upgrades
5.7 Internet Protocol/Multiprotocol Label Switching (IP/MPLS)
5.8 AAPT
5.9 International fibre optic cables
5.10 International data network
5.11 Satellite services
6. Subsidiary and associate companies
6.1 TCNZ Pacific Investments Ltd
7. Products and services
7.1 Retail
7.2 Wholesale
7.2.1 Overview
7.2.2 Wholesale UBA service
7.2.3 Regulated services via Chorus
7.2.4 Data services
7.3 Mobile services
7.4 Gen-i
7.5 Online and digital media
7.6 Payphones
8. Environmental issue developments
8.1 Environmentally sustainable offices
9. Brief company history
10. Related reports

Exhibit 1 - Telecom Corporation New Zealand at a glance

Exhibit 2 - Subsidiary companies

Exhibit 3 - Associate companies